What does a Dedicated Social Media Manager do for me?
With your serice plan, you will be assigned a dedicated Social Media Manager that will monitor multiple aspects of your brand's online presence, from the creation of personalized online content, to monitoring and tracking your accounts. Your Social Media Manager will engage customers on your behalf, in real time, answering potential and current customer questions, while removing SPAM and tracking the analytics of your online accounts. For events, specials, or anything that you'd like to share, you will be able to contact and schedule it with your personal Social Media Manager, thus ensuring up to date relevancy for your accounts.
Media That Worx will curate specific, content centering on your company's product or business, as well as your specific social media goals. Some social media sites dictate more of a professional tone, whereas others have a playful vibe; depending on which service plan you choose, Media That Worx will create content that speaks not only to those engaging on the specific platform, but also to your business audience. If you have an event, special, or anything at all that you'd like to post, you will also be able to contact your Social Media Manager to have them schedule posting that specific content for you! With Media That Worx, you dictate your personal involvement in your companies' social media, knowing that experts have the reigns.
Posting and Tweeting
The dedicated Social Media Managers at Media That Worx are well versed in "Best Social Media Practices". This knowledge directly translates into increased, active online presence for your company! Such practices include specific time scheduled posts, real time engagement, and different types of content throughout the day/week. Studies have shown that different audiences engage more at specific times, and that people are looking for different things at 11am on a Monday, versus 3pm on a Friday. Although the service plan you choose will dictate the frequency and where Media That Worx posts, these Social Media Best Practices will always be integrated in all that we do.
The best, most underutilized aspect of Social Media engagement revolves around customer service. Posting relevant content twice a day doesn't do any good, if no one is interacting with your customers! Your Social Media Manager will monitor your social media sites for comments and questions, and will write back on your behalf. If they are unsure as to the answer to a question, they will immediately contact you before proceeding. These practices are imperative to giving consumers the assurance that your company is on their side and are producing a product/service that they stand behind.
Spam is an unavoidable part of the internet, whether it be from a bot or a specific disgruntled person posting inappropriate content. Real time engagement ensures that Spam will be monitored and immediately removed. There are varying levels of Spam, some are bulk messages, others are commercial, some personal; Media That Worx will individually assess each communication and will act accordingly to varying degrees of Spam messages.
Page Insights are available for Facebook, LinkedIn, and Google+ and offer data as to who your audience is, when they are looking at your Social Media Business pages, and most importantly, what people are engaging with. These insights are critical to seeing your return on investment, as well to helping understand your audience and cater posts directly to them. Your analytics, as well as Social Media Company pages, will always be accessible to you. Media That Worx will also send you monthly reports on your social media analytics, further helping you chronicle results.
24-7 Customer Service
Customer Service is the essence of what we do, Day or night, you can email your dedicated social media manager, and you will be responded to within 24 hours. Rest assure that having Media That Worx as your social media service provider guarantees that you not only have a personal Social Media Manager, but also a help desk to answer any and all of your questions!